- How do I pay for my booking?
- What are the reservation procedures?
- What are the booking cancellation charges?
- Is airfare included in the price of my Bengal on Hugli travel package?
- What can we do if we've lost our booking confirmation?
- Do I need a passport?
- Are there different classes of service?
- Can I use my hair dryer or shaver?
- Can I get a special diet?
- Are there non-smoking areas?
- Can we celebrate a special occasion?
- Can we stay in touch with the outside world?
- What about tipping?
- Are there medical services onboard?
- Are there laundry services aboard ship?
- Do cruise lines accept group bookings?
- What about passengers with special needs?
- Is babysitting available?
- Can I bring my pet?
- Are visitors permitted onboard?
- Can I switch cabins if I don't like the one I get?
- Who should I see if I have questions that haven't been answered?
1. How do I pay for my booking?
Through bank transfers (wire transfers) if you are located outside India. Within India, you can opt for Demand Draft payments, Direct bank deposits or pay by Credit Card at our office or the Cruise Piont. Please do not transfer funds before we confirm you the accommodation availability on your preferred date. Kindly refer to our Reservation Enquiry page and Payment Options page for further details.
2. What are the reservation procedures?
Reservations can only be confirmed on receipt of a deposit of 20% of the total cost (or full payment if within 6 weeks of departure). Final balance is payable 6 weeks before departure. Failure to pay may be treated as a cancellation.
3. What are the booking cancellation charges?
Cancellation charges:
- 15%: More than One month before the Sailing date
- 50%: Between One month to Fifteen days before sailing date
- 100%: Less than Fifteen days before sailing
4. Is airfare included in the price of my Bengal on Hugli travel package?
No.
5. What can we do if we've lost our booking confirmation?
Inform us as soon as possible. Do not loose the email confirmations.
6. Do I need a passport?
Yes,if you are not an Indian Resident.
7. Are there different classes of service?
No, the ship is only "one-class." Everyone can use all of the ship's facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you'll enjoy the same courteous service, menus, activities, and entertainment as everyone else on board.
8. Can I use my hair dryer or shaver?
Our ship has 220-240 volt outlets
9. Can I get a special diet?
Yes, but you need to inform us during booking.
10. Are there non-smoking areas?
Smoking in cofined areas is prohibited, you may smoke in the open areas of the vessel.
11. Can we celebrate a special occasion?
Absolutely! We will even treat you to a complimentary dish and a chorus of "Happy Whatever" to honor the occasion.
12. Can we stay in touch with the outside world?
Quite easily. our Activity room has a television equipped with satellite channels. You would have cellular telephone connectivity throughout your trip. In addition, you can access internet.
13. What about tipping?
Tipping is a matter of individual preference. Please do not tip individual, separate boxes are kept for such purpose.
14. Are there medical services onboard?
Yes
15. Are there laundry services aboard ship?
Yes
16.Do cruise lines accept group bookings?
We welcome groups -- often at special rates, depending on how many people are involved. To learn more about group our booking please contact us at sushila@vivada.com
17. What about passengers with special needs?
Kindly inform us in advance so that we can cater to your requirements.
18. Is babysitting available?
Yes, on special request
19. Can I bring my pet?
No, pets are not allowed
20 . Are visitors permitted onboard?
For security reasons, we have a "no visitor" policy. The only exceptions to this policy are social ceremonies and event guests attending an onboard that has been arranged well in advance.
21. Can I switch cabins if I don't like the one I get?
If you do not like your cabin, notify the purser's desk as soon as possible. If the ship is full, you probably will not be able to move. However, depending upon the circumstances, the purser will work with you on your problem.
(Back to Questions)
22. Who should I see if I have questions that haven't been answered?
Feel free to contact Vivada Inland Waterways limited either by phone or by e-mail. One of our cruise professionals will answer all of your cruising questions.
Please Call: 91-33-24631990, + 91-33-24631991, + 91-33-24631992, +91-33-24631993
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